Originally Posted by
Retsina
Hi all, I received email confirmation from BA on 13th June that they would be refunding me £700 for cancelled flights and £115.50 for expenses, and this would be refunded to me within 14 working days. The refund didn't arrive so I contacted BA again, I received a reply from Global Customer relations on 4th July to say the refund could take up to 28 days. 28 days has now passed and still no refund so I contacted BA again at the weekend but no reply. Surely once compensation is agreed BA would just pay out, or am I being very naive?!! Any idea when I will receive the promised £815.50 refund please?
If you are over 8 weeks from the initial complaint, then you should raise a complaint with CEDR over non-payment, or consider MCOL. Customer Relations are backed up with a mountain of complaints so agents are falling back on defaults such as the 28 day SLA. So either telephone or CEDR/MCOL, but there's little point in sending in webforms.