Originally Posted by
Nazdoom
It's tacky. Not insulting, just tacky. I'd feel the same way if Starbucks had a sign suggesting they misspell your name because they have XXXX customers today and couldn't be bothered with spending enough seconds to get yours right, for example.
Misspelling your name is a service failure.
Not providing suites to every elite who checks in because there are more elites than suites, and when suites are not guaranteed, is not a service failure.