Originally Posted by
Tobias-UK
Did you specifically make a claim under UK261 or did you make a generic complaint and they’ve just thrown a travel voucher at you? On the information provided you are entitled to UK261 compensation of £350 per passenger. I would clarify with the airline that you are claiming £350 UK261 compensation.
Thank you for your reply.
My problem is that I am not used to EZ, and cannot find how to pursue the claim further.
There is no claim number.
The email they sent said not to reply to this address.