Originally Posted by
brodielayne
My login never worked. They finally applied it in their end, after I initiated a chargeback. Make sure your travel plans are solid, as you will lose your 20% off coupon if your plans change. Emirates customer service is terrible.
Originally Posted by
brodielayne
I do not recall exactly. Also, I would not count on them doing anything after the fact. Make them apply it at time of booking. I placed my flight on hold and emailed them so I would have proof to help with the chargeback.
Update: I was able to get this ticketed with the 20% discount applied from the back office. It showed up as a "Skywards+ manual redemption". Just earlier yesterday, I saw seats open up in First Class for our itinerary (leaving a day earlier than we originally had for our Business class redemption), so I had to forgo the discount (cancelled the J booking, and got tickets reissued in F). Tried to see if they could redo the 20% award on the new booking, but no dice. Their T&C's do call this out, that the 20% off coupon will not be reinstated if travel plans change. Which is a bummer, but looking forward to an amazing time in First!