Originally Posted by
59Impala
If a hotel promotes „a pool“ on their website, I expect it to be f.o.c., including lounge chairs. If operated by a third party, then it is just as if I were going to a public pool and paid entrance.
then the hotel should better not mention the pool at all. This is misleading.
The hotel website lays out fairly clearly what the situation is. I have little doubt that the rudeness from hotel / Hyatt was a response to the OP being rude.
The problem with not mentioning a pool is that a certain % of the population is looking for a "party pool". I would assume Miami or Las Vegas, but not NYC, but whatever... But not being searchable for "pool" isn't realistic.
You could also argue that the hotel should just jack up their rates even more - or have an even more ridiculously high resort fee - and let guests have free access but then people would end up paying for something they don't want and/or there wouldn't be enough loungers to go around. It doesn't seem terrible to me that the hotel offers free swim in the morning before it switches over to party central. Anybody should be able to figure out that this isn't the place for a lazy day lying peacefully next to the pool. Of course, compromises sometimes just make everybody unhappy...