Originally Posted by
justhere
Let this be a lesson, children. You call the airline and have them touch your perfectly fine, but not necessarily plain vanilla, bookings, and that's how things get screwed up. How many times have we heard "the agent tried to do something and I thought it was fine but the agent didn't do it correctly and now I'm screwed"?
While I don't necessarily disagree I don't see how any of that is relevant here. The agents didn't mess anything up. The OP booked a perfectly fine and legal award itinerary and paid the correct price. The OP then has evidently been calling and writing AA asking them to fix something that isn't broken, so it's no wonder they're receiving such confused and bogus responses.