Originally Posted by
PTahCha
I'm still trying to figure out what the issue is:
1) Were you trying to use TravelBank to pay for a booking, but they charged your credit card instead?
2) What did the receipt show as payment(s) for PNR A, and did it match the refund amount in your TravelBank (assuming funds were used)?
3) Is PNR B still active?
1) I did for PNR B, UA debit my TB and charged my CC correctly, but UA refunded the TB in name of PNR B confirmation number + PNR A e ticket number
2) before PNR A was cancelled, the payment is
Visa ending in xxx and Travel Certificate, BUT my TB was NEVER debited for PNR A, the refund amount is the same as what
SHOULD be debited from TB
3) PNR B is shown TICKETED now, with e ticket number and eligible to choose seat.
Originally Posted by
MatthewLAX
You might explain that you are just trying to use travel credit "and UA had to do something I don't understand to make it work, but can you help me use it?"
UA refunded the TB in name of
PNR B confirmation number + PNR A e ticket number
when I refer the PNR B confirmation number to UA CSR, they told me it is properly ticketed and paid, there is no refund request
when I refer the PNR A e ticket number to UA CSR, they told me those two e ticket numbers have nothing to do with my PNR B, I do not need to worry about PNR B.
BUT, I DO WORRY. Since I do not know whether I have paid for it. As I have mentioned that there is a blackhole is UA TB system, if the reservation paid with TB+CC, is "out of sync" with TB payment coupon (which means the TB payment was reversed even for no reason), the reservation itself looks very normal, however the passenger would be denied boarding at airport. UA has some blackbox syetem/program to flag the PNR due to this payment missing issue. Web support team has experience to resolve this "out of sync" issue, but only if it is a normal case. They just manually debit TB again and attach payment coupon to the PNR.
BUT, AGAIN, NOW I am facing a very weird refund, then web support team could not understand why PNR B confirmation number and PNR A e ticket number are married together, but referred me to reservation team, while reservation team could not do anything with TB.