Originally Posted by
ss1710
Hi all. I've seen the question answered that award bookings are eligible for Dubai Connect, but I was just told they are not eligible by an agent on the phone and wanted to reconfirm in case something has changed recently.
EK F award ticket booked directly with Emirates Skywards (Flex Plus if that matters). Layover is 15 hours which wouldn't usually be the shortest possible layover, but it was the only option left to book in F at the time. I've seen a few posts/articles that the system then counts this as the shortest possible connection.
Prior to booking I'd called in and was told the itinerary would be eligible for Dubai Connect, but was told no yesterday (after booking) when I called in because it is a redemption and not a cash fare. Don't see the option in MMB to sign up for Dubai Connect.
Am I able to use Dubai Connect here or are award tickets now ineligible?
The website page with the (detailed) T’s and C’s for Dubai Connect seems to be unavailable at the moment.
But as far as I can remember, there is a minimum spend as well, which would make award tickets ineligible.
Also when you say that it was the ‘only option available to book in F at the time’, what do you mean exactly? Was there an earlier flight with no F cabin (i.e. a 2 class A380 or 77W) or was there an F cabin but no award availability. I would have though the former one would mean that what you have is the fastest F connection, but if it was the latter it would probably mean there is a faster connection. Just theorising, not saying that this is the way EK would interpret the rules.
Generally, if Dubai Connect is not offered in MMB, your itinerary does not qualify.