Hi all. I've seen the question answered that award bookings are eligible for Dubai Connect, but I was just told they are not eligible by an agent on the phone and wanted to reconfirm in case something has changed recently.

EK F award ticket booked directly with Emirates Skywards (Flex Plus if that matters). Layover is 15 hours which wouldn't usually be the shortest possible layover, but it was the only option left to book in F at the time. I've seen a few posts/articles that the system then counts this as the shortest possible connection.

Prior to booking I'd called in and was told the itinerary would be eligible for Dubai Connect, but was told no yesterday (after booking) when I called in because it is a redemption and not a cash fare. Don't see the option in MMB to sign up for Dubai Connect.

Am I able to use Dubai Connect here or are award tickets now ineligible?