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Thread: Hyatt Cancellation Wording
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Old Jul 10, 2024 | 10:35 am
  #56  
cesco.g
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Misleading cxl wording leading to $900+ cash charge
I booked two awards and had to cancel one on the day of arrival.
Email confirmation shows:

"CANCELLATION POLICY:
90 PCT DPST AT BOOKING/90 PCT OF STAY IF CXL"

So, "I am going to forfeit/loose 90% of my points used" my thinking goes.
Instead now I see a charge of over $ 900 on my credit card from the hotel.
Meanwhile the points charge/deduction from my Discoverist account is gone, e.g. the ponts returned.

Even the cancellation email states completely misleading cxl policy above again!
Pretty much p.oed. !!!
Do I have any recourse?




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