Were renters satisfied with what they got for that money? It depended quite a bit on which company they rented from. CR asked members to rate their experiences in the areas of customer service, value for the money, the condition of the car, the ease (or difficulty) of picking it up, and price transparency, as well as their experience as a whole.

We then combined those scores into an overall satisfaction rating for each rental car company. (We also asked about ease of booking, returning the car, selection, and cleanliness, but did not factor those attributes into the overall satisfaction ratings.)

National emerged as the clear winner overall, with a satisfaction score of 93 out of 100. Dollar, Fox, and Thrifty came in last at 39, 31, and 26, respectively. Enterprise, Alamo, and Hertz were rated favorably, while Sixt, Avis, and Budget fell in the middle.