Originally Posted by
OWHKG2016
Haven’t got a chance to get back to Amans post covid yet and was supposed to go to Jiwo. Have only read or heard good things about Jiwo so far, but unfortunately their concierge team on email was quite appalling - always taking forever to reply, getting info wrong, not replying to parts of my emails etc. They were not very accommodating to changing when my outbound flight got cancelled. Ended up going to Nusa dua and Dari next month for the 3 bedroom villa and hope they can restore my faith in the brand.
Is it just me or does anyone also experience slowness and unhelpfulness from aman on emails lately?
Just got back from my stays at both Aman Villas Nusa Dua and Amandari.
AVND stay was okay. Hardware was stunning, slight issue with mosquito net on the first night but they quickly fixed it. Service was good but nothing special, but food was the major let down. Most of the meaty dishes, i.e. Chicken, fish fillets, pork etc were overcooked at all meals. We tried to ask for off menu items and were simply told it wasn't possible. We were "upgraded" from 3bedroom to the 4 bedroom Villa #5 with the 50m pool which was nice, but we were told to pay $1,125++ per night if we wanted to use the 4th bedroom (coincidentally the master bedroom)
We still had a really good time and enjoyed the stay there, but it didn't really anything special at all. It could've been any other nice resort anywhere in the world instead of at an Aman. Would most likely not go back.
Amandari OTOH was amazing. Despite the view from the villa is not as impressive as the view from the bar/restaurant, and even though it rained the whole time (obviously not their fault), we still had a superb stay there. Food was really good and they had an interesting wine list. Service was warm, personable and attentive, everything had the magical touch as you'd expect at an Aman. The management team has done a great job and we would definitely come back to Amandari in a heartbeat.
Onto Amansara at year end!