Originally Posted by jmw

I can verify that the A-list phone line has been nuked. We get routed to the same queue, same bot, and the same pool of agents as everyone else..

Originally Posted by pitflyer

This new unfriendly policy is definitely there. I have several flights that had free changes offered and was going to make the change... But won't do it online for free anymore.

Thought it was just me or a glitch. Now to save off all the emails that indicated free change.