Originally Posted by
Antarius
The FA didn't do their job. A job that they signed up for and the requirements of which were negotiated and ratified by the majority of FAs. That's the only point that matters. This is a recurring issue on AA and why there is a 105 page thread about PDBs and the lack thereof.
In most careers, if you performed the way that many AA FAs do, you would have been fired a long time ago. Forgive us for not having much sympathy for laziness and unprofessionalism.
What the bloggers did or didn't do has no bearing on this thread, so not sure why you are bringing them up as evidence of any action here. Most of us think they are shills anyway.
The comment above does not actually state whether pre-departure drinks were served or not to the author of the comment, everyone is making a presumption. Nor does it provide any information about whether anyone else in the first cabin was served before departure. Nor does it clarify whether anybody in said cabin, potentially up to 16 passengers, were so concerned about not getting their drinks that they actually bothered to ask for one. To note that if the commentator above is concerned enough to fire off a post on FT they could have simply asked for what they wanted: they certainly have a very bad attitude towards cabin crew and AA per their post. Nor does the comment clarify whether the garrulous FA was a cabin manager or under direction of such. Can a crew member make a unilateral decision not to provide an expected service and not be pulled by the CSM?
Nobody herein seems to have considered the possibility that there can be reason for not serving pre-departure drinks that out of the control of the cabin crew (the comment cites a likely early departure) and there can be reasonable judgment call (e.g. priority to deliver an time departure) built into the system.
Out of interest what is the published / advertised level of service for a flight of such duration? The domestic product offerings on AA seem to vary according to distance flown (in this case a relatively short flight < 500 miles).
Of your cited 105 pages of commentary on the general topic of pre-departure drink service, the comment above was the first one on this thread is the first one for over 4 years (ironically a similar length of time of the protracted AA contact issue), so you might like to consider how currently relevant any would be. Not all reports are negative, in fact there are many positive experiences reported. You can only reasonably conclude that experiences are inconsistent - but then you'd need to put that into the context of the published product service level.
IME approaching crew with a positive attitude works wonders. I see many other passengers ignore them and treat them with appalling attitude (the very attitude pervading the original comment above.
The follow up post by the commentator above reports that the cabin crew worked hard during the flight, so your perceptions of laziness are misapplied in this case.
The bloggers are of interest in this case because they have seized upon the original comment and put their click bait spin and jump to convenient conclusions (eg. claiming the comment as evidence of "deliberately denying pre-departure beverages") mirroring the presumptive negative bias of many comments above. It's a reminder that the content published herein is in the public domain and can have unintended consequences when misquoted.
Forgive me for not having much sympathy for some herein who demonstrate their rank hypocrisy and stupidity (e.g. if they work unbilled / unpaid hours then others should too).