Originally Posted by
Dark Blue
Since I did not have the luggage through the entire holiday, of course I bought several items which were supposed to be with me. The total was £700 or so, which BA covered. Additionally they offered £250 BA credit.
I just wonder if this is reasonable. I had to waste the first two days for shopping as well as calling BA and BAH to track the luggage. I don't really consider the £700 or so as a 'compensation' as I just bought necessary things, and responded asking for a partial refund of the BAH (not BA credit). They refused it and recommended submitting the case to CEDR. Since I have never done this before, wanted to ask you if it's worth proceeding with CEDR.
For flight timings, it's important to ask specifically for that somewhere in this forum within 2 or 3 days since the information soon clears out of databases. Flightaware says it was 2 hours 40 minutes late into ABZ - arriving at the gate at 15:20 instead of 12:40 hrs. Landing was at 15:16 hrs. There can be more to that since the key bit is when the doors open, but on the face of it, you are under 3 hours of delay here. This does not match what you have said, so maybe I've misunderstood something here. The usual advice in this thread is to make your own independent record of delays since it is a tricky area to navigate after a few days.
For luggage, that's not under EC261, and in any case it is all about reimbursement, not compensation. From what you have suggested, they have given reimbursement, and a £250 customer service gesture. If I've understood correctly, you don't think the customer service gesture is sufficient. It is at the top end of what I've seen in this area. If you think about it, on the basis you repurchased items that you needed, and have now retained them, it's difficult to say that you are out of pocket, it's just the nuisance value of having to go shopping.
There is a third area though, which is loss of enjoyment. This never applies to flight only bookings, it's specifically ruled out in Montréal. But in package tours there is a component about loss of enjoyment. Courts in the UK tend to be fairly Calvinist about this area, I remember a case of somewhat without her kitchen for 2 weeks and she got £150 for that hassle, far less than she tried to get. But it's too personal and tied in details for me to judge whether £250 covers that or not. Plus I'm not a lawyer, Calvinist or otherwise. If you feel hard done by then CEDR can look at cases where you have been unfairly treated by BA, but because it's so personal and detail specific then I'm not really able to say whether it's worth the extra stress for an extra £50. I very much doubt you will get a quantum shift on this, in the absence of detail.