Introduction This is a review of my recent stay at Alila Napa Valley in June 2024. We were in room 325 (Vineyard View Suite) and our friends, whose room I'd booked using points and a Guest of Honor award in 2023, were in the adjoining Two-Queen Vineyard View room 324. I'd had my concierge make a request for an upgrade to a king vineyard view room or king corner room for them, but the request was not fulfilled despite both rooms being available in the days leading up to our stay. Check In Check-in was efficient. The check-in area is tiny with two desks crammed into a small room between two doors. We unloaded from our Mercedes sprinter from the airport, and I was surprised that no one offered to assist with our bags. When we checked in, we were offered the standard (as I understand it) glass of sparkling wine, but the staff simply watched as we worked to juggle all of our luggage and the glasses as we went out of the small check-in area and to our rooms. For a property that is certainly priced as a luxury property, the lack of attention from the valet/bell staff and front desk to this very obvious issue was a little surprising. Room The room was beautiful. It has a fantastic layout and tons of space indoors and out with an outdoor balcony that wraps around the living room and bedroom. However, there were a total lack of outlets. The long table under the TV in the living room had no outlets, so there was no place to charge any devices placed on the table. There were also no outlets on either bedside table and all of the outlets behind the bedside tables were in use. There were two standard USB-A outlets on the bedside table clock on one side of the bed. I had to unplug the noise machine that was on one bedside table to free an outlet for my CPAP machine. Unfortunately, that made clear the number of cobwebs that were on all of the plugs behind the bedside table.Our first night, as we were wondering through the suite after arriving, we had gone out on the balcony off the bedroom and back in through the balcony door in the living room. What we hadn’t realized is that the bedroom slider will not stay closed unless it is latched closed (which can only be done from the inside, as I recall—we just stopped going out that door). When it isn’t latched, it slides open just slightly—a few inches. Because the sliders don’t have any screens, our bedroom attracted a swarm of flying insects. We didn’t realize this until after dinner when we came back and saw them swarming the lights in the room. We spent an hour trying various techniques to get rid of them—turning on the outside light and the light off inside with the door cracked, killing them with tissues anywhere they landed, etc. Ultimately, we killed a large number of them, picking many of them off the comforter and sheets, and went to bed. Definitely our fault for not realizing the door wasn’t closed all the way, but a door that doesn’t stay closed in a room that goes for $3,000 per night was not something I expected to have to worry about. Throughout our stay, the temperature in our vineyard view suite varied fairly widely. The A/C system seemed to struggle to keep up. When we returned after dinner the second day (third night), our room was quite warm. We turned the A/C down to try to cool the room, and went out on the balcony, which was much cooler. Our friends, who were in the two-queen room adjoining our suite, were with us on the balcony, when we noticed an employee in their room putting a floor fan in the room. Our friend went to ask what was going on, and the employee explained that there had been an A/C outage but that it was back on now. Our friend pointed out that our room was actually much warmer than their room, so the engineer came in and realized that our A/C unit was not running and needed to be reset from the outage. He did so, and the system began to run, but did take several hours to cool down after we went to bed that night. Oddly, we only learned that a floor fan had been left outside our door when we had someone come to our room later that night for another issue (discussed below) and they asked if we were done with the fan. The employee who dropped it off (presumably) and reset the A/C never mentioned he’d left a fan outside. Service The second night, the entry hall and powder room had a trail of ants coming in from outside. It took over an hour to get someone to come wipe them up with cleaning supplies. Housekeeping was gone for the night, and they were apparently the only ones with access to actual insect supplies. By the next morning, they were (as you might imagine) back, crawling on the walls and floors. Again, not a huge deal, but certainly not something I’d expect. The nonchalant attitude of the staff, none of whom even offered an apology for the inconvenience, didn’t help with the experience. Dining The breakfast food was great and the service in the restaurant was excellent. We enjoyed the french press coffee, the steak and eggs, the chilaquiles, the avocado toast, and the croissant bread pudding french toast on various mornings. We did not not visit the restaurant for dinner or other meals. I did have a lovely chat with one of the bartenders after breakfast one morning. It sounded like they have a good cocktail program going and had a good selection of gins available.Finally, I want to note the hotel’s breakfast policy. They had us charge breakfast on a single bill each day for the four of us in the two rooms. They impose a limit of $90 per room per day on the globalist breakfast benefit. All three days that the four of us had breakfast together, the bill after tax but before tip, was less than $180 (usually in the $150s). Knowing that the benefit includes gratuity, I typically write globalist on the tip line for the hotel and Hyatt to sort out whatever tip rate that Hyatt agrees to pay. I did the same here. Yet, somehow each day, my guest was charged an overage for gratuity. Breakfast each day generally consisted of an entree each, a juice for three people, a large French press for three people ($9 total), and one tea for the fourth person. The first morning, we also had a pastry basket, which the morning with the 66 cent overage for tax but no gratuity overage. Honestly, I don’t care about the $20 (and neither does my guest who got stuck with the bill since my bill had no breakfast overages even though we had one check each morning). I just point it out because the approach they are taking seems inconsistent with the terms and it is confusing how a gratuity overage can show up on the bill when the only thing written on the check for a tip was “globalist.” I mentioned this to my concierge, who has contacted the hotel, but so far, no further explanation was given to her (the same as no explanation was provided when I asked at the property beyond--we went over the allowance.) Location The hotel is located in St. Helena. It backs to the Beringer vineyard, and is located right off the main N-S two-lane highway that runs through Napa Valley. It was extremely convenient as a base for our travels throughout wine country.