FlyerTalk Forums - View Single Post - FAQ : 4pm Elite Checkout Guarantee (General Discussion)

Jul 7, 2024 | 6:17 pm

#892

Xero

Join Date: Apr 2010

Location: SF Bay Area

Programs: Marriott Bonvoy Ambassador, AA EXP

Posts: 2,716

Quote:

Originally Posted by ejg930

Thanks for this helpful info. I’m currently staying at the Sheraton Wall Centre in Vancouver BC, and they first denied my late checkout “based on availability” and now they’re claiming that they’re a convention hotel. Not according to these searches, so I’ll keep pressing. Unfortunate that they make this so difficult. I get that there are a lot of plats and above but if the benefit is guaranteed, it needs to be honored.

Try also seeing if you can get a phone agent to acknowledge the 4 PM checkout and have them call the hotel to explain the rules.

And no, you aren't inconveniencing anyone by asking for a 4 PM checkout. It is an advertised benefit.

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