1) Seat comfort 6/10 - my gripe is that they should give you something to put down on the seat when you go flat as the fabric and seams are uncomfortable (I always ask for 2 blankets & use one as the mattress)
2) Entertainment offering 7/10
3) food and drink 3/10
4) Value [much cheaper than jet blue for example] 8/10
5) Staff on board 9.5/10