FT,

I booked my wife and kids on a 3rd party website flying with EVA Air (I know bad idea, and yes, I have learned my lesson). I contacted EVA air last week and mentioned that my kids' middle names were missing and was told I would have to pay 50 bucks to transfer the tickets to EVA Air and 50 bucks to correct the names on the ticket. The agent said he would give me a break and only asked for 50 bucks which I agreed, he sent me the link and I paid by CC. Fast forward to today about 4 hours before the flight, I get a call from EVA air and they stated that if I didn't pay them immediately, my family would not be allowed to board the flight. I asked the reason and was told that I hadn't paid the change fees, to which responded that I had paid them by credit card. I then did some quick searches and found that middle names are not required on airline tickets and further I found on the EVA Air website that they also do not require middle names on the tickets. I mentioned this to the agent to which his first response was it was highly suggested but eventually conceded that it wasn't a requirement. He stated he would open a case with a supervisor and have this issue investigated. I have no issue with the fee, my only problem is calling me 4 hours prior to departure telling me that my family would not be able to fly unless I paid the fees. FYI, I am not traveling with them as I am away on business.

Any ideas on how to proceed with this? In my mind this pretty much amounts to strong armed robbery.. but maybe I'm over reacting.

Kurt