Trying to do a date change, but really having bad streak of luck.
1. Tried Twitter, not getting any response after 2 days
2. Tried call on second day, first time was on the call for 50 minutes, call rep said will call back, but never did.
3. Tried call on third day, line dropped few times, but call rep is courtesy enough to call back. Was put on hold before she need to refer to other colleague, end up she said, can change date, but will have change fee of 75USD per pax... unless I change myself online. I explained to her that I cant change it online, need to go through them. Then she insist if that's the case, there will be charges as stated.
Should I try to call again?