Originally Posted by
LHR/MEL/Europe FF
Give it 24-48 hours. LM can sometimes ‘hold’ seats and sometimes this works in our favour if there is an IT error but the system manages to create a PNR anyway. In these cases we can ring to retrieve the PNR and pay manually.
What do we need to provide to avianca to retrieve the PNR? Their customer service people barely speak any English. It’s so difficult to communicate with them