Originally Posted by
ConanOBrien
We stayed a night in March as we had an early flight out of LAX with 2 kids, stroller, car seats, the whole shebang. While we were waiting at the shuttle stop we could see the next bus waiting inside the parking garage. He started high-beaming us telling us to walk over, which we did. Once we got there he helped us load everything, and told us that while he would have driven over to get us, the bus probably would have been full from all the people that they pick up at the park-and-ride.
Although I agree with you that the drivers are actually nice and helpful - HYATT SHOULD BE ASHAMED of themselves for having such a poor arraignment.
Its not like the rooms are cheap and 90% of people that stay there is probably for the closeness to the airport for early flights. Hyatt really needs to make one bus HYATT guests only for pickup, especially in the mornings and build in this minor cost into the hotel expenses as this is a major feature that customers want and to be surprised like myself, yourself, professional bloggers, and others, this is an EMBARRASMENT to Hyatt and as much as I like the brand, I may start to boycott this location.