I thought was worth sharing my recent experience for the benefit of other and possible for others to add to this and build up a reference thread.
Getting there: We combined this Cancun trip with CDMX, flying into and out of CDMX from the UK. Flight from CDMX to Cancun where much cheaper from NLU (more info
here ) , and as times of the flights worked best for us, we choose to fly Viva Aerobus. Outbound flight departed over 1 hr late and arrived over 50 minutes late, but the return flight was on time. We used USA Transfer for airport pick up and have mentioned the experience
Here
Stay: After much research (part of it in post 1 here) about the ideal location within the Hotel Zone, considering rooms, luxury levels, quality of beach and roughness of the sea, we settled for the Westin Lagunamar Ocean Resort and Vacation Club. This was listed a s a 4 star but it is not a typical hotel. Rooms are either studios or villas and include a kitchen and laundry "cabinet" with washer and dryer. The one thing that was missing and missed was a Nespresso machine which you can find everywhere nowadays (as indeed it was available at teh Sheraton CDMX). The room still get serviced everyday, with turndown upon request. We had never stayed in such a set up and would have benefited by a better check in experience in terms of explaining exactly the etiquette and what was on offer (we discovered on the last day that there were three grilling stations that could be freely used by guests, which in turn finally explained the provision of the BBQ tool kit in the room's kitchen cabinet. Our room was fairly new, very clean and everything worked as expected. We used the pool, the Oceano Restaurant (for breakfast and one dinner - more below), the Heavenly Spa (was great), and the Fitness centre, and overall we were quite happy about the service delivery. The hotel is across the road from La Isla open mall, with a mixture of luxury brands, fashion brands and various types of restaurants. The Kukulkan Plaza (indoor mall) is also about 10 minutes walk away and where we did most of our grocery shopping (Soriana Supermarket)
Breakfast and Dining: Our rate included breakfast and to be honest it was pretty solid every day, with a vast offer of Mexican food, continental options, pastries, fresh fruit etc. Espresso was chargeable though which has not been the case in many other hotels I stayed in in the past 4 years (in addition to a Nespresso machine being available in the room). We had a couple of dine-in with ingredients bought at the nearby (10 minutes walk) large supermarket, a fish buffet dinner at the Oceano restaurant (raw seafood was much better than the overcooked fish on offer), and we also had Dinner out few times. We really wanted to try the highly recommended (even by a couple of local Uber drivers) Kiosco Verde around Puerto Juarez but they closed very early and on the evening we were on our way, half of the Hotel Zone was flooded due to Storm Alberto and took us longer to get there. The owner then recommended for us to go to the Entremuelles Sky View Restaurant at the Ultramar Lighthouse. The location was very nice at the top of the lighthouse and if the weather had been better, probably even more enjoyable, but we were the only table there for the duration of our dinner and the food was really disappointing (including a super salty dish served to my wife). Considering the price charged and the quality of the food, I would avoid this place for anything other than perhaps a small bite and drinks to enjoy the view rather than the food. On the last night, we crossed the road to have a nice steak at the Argentinian steakhouse Cambalache, which I can recommend overall.
What to see/ where to visit: We were quite unlucky with the weather due to Storm Alberto and only got two days of ok weather (still cloudy, sun in and out, few drizzles) as most days was raining on and off and thus could not do much of the exploring we had planned to. Just next door to the Westin Lagunamar (there is a walking path starting by the main pool) you can find the ruins of the Templo Del Alacran, on a small hill overlooking the beach/ocean, which is worth a quick visit. We did book and went on a Cenote/Chichen Itza tour. We booked with GetYourGuide (tour by AmigoTour)as initially looked to be quite cheaper than what was offered by the Hotel Concierge as well as having great reviews, and it was a quite enjoyable tour indeed (both the Cenote swim and Chichen Itza tour were bucket list experiences), however my recommendation is to check closely what is actually included with the cost by both this external options as well as what the hotel offers. For instance, the one offered by the hotel, with pick up inside the hotel grounds, had a cost of $95 USD per person but I am fairly sure it included everything including taxes and life vest rental at the Cenote. With GetYourGuide /Amigo Tour the cost was just under $39 USD with an option of two pick up points within the hotel zone (the nearest to us was outside the Intercontinental, 5 minutes drive away, which we took an Uber to get to) but we later found out that this was to cover only the cost of the BUS, guide (additional tips expected) and buffet lunch at the Cenote/Maya Centre, and it did not include the Tourist tax ($39 USD pp) and Life vest/locker rental at the Cenote ($8.50 USD pp) plus CC fee of $5.70 USD, so it ended up being only about $3 cheaper excluding the cost of the Uber and the effort to get to the pick up point, I would have taken the Hotel tout at that point.