Originally Posted by
Runner2024
I did ask how come their HK location was so efficient compared to my previous experience the previous day and they said I had come thru to their dedicated DM customer service
There you go, how painstaking it is to go round in circles!
Should have rephrased my question, what factors affect which call center you're allocated?
Status? Time of day? Language? Type of query (ticketing, Asia Miles Redemption, MPC etc.)?