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Old Jul 5, 2024 | 4:10 am
  #3  
gadget
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15 Years on Site
 
Join Date: Jul 2008
Location: Bangkok, Thailand
Posts: 167
Originally Posted by mlin32
When did you try to buy your tickets on their official website?
I tried to book mid-April. After clicking the "Pay" button, the site displayed "An unknown error has occurred" and to please try again. I did a few times, gave up and called their customer service. The agent asked to send a screenshot, had no idea what the problem was or how to fix it, and offered to make the booking over the phone. I was worried she wouldn't get the same fare, but she did! Their system then sent me an email with a link to pay that did work. A bit clumsy, but really no big deal.
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