Originally Posted by
paul4471
As previously noted I'm Lifetime Plat with AA, which would have no doubt helped and I was also dealing with them on a separate AA issued ex-TYO DONE5 at the time so I was able to segue the discussion from that into "could you help me with this". I suspect I got super lucky in all reality.
that's fair, i dont have have AA frequent flyer program when I called up.