Originally Posted by MCO Flyer

Their “old system” is the 1990s built DLTerm that can basically handle anything but from what I’ve been told, it involves more manual and hands on approach in order to know how to use it. The “new system” is their automated SNAPP system that automates much of the ticketing process but is limited in functionality and won’t work in some complicated ticketing situations/issues and DLTerm will need to be used instead.