Originally Posted by
paul4471
Is there a written rule around cancelled routes? I get if it was before the date I had booked but this case was the route was cancelled for later date it just happened that in my itin the confirmed date was a placeholder only
In your
SEA-DFW-SCL, is DFW a stop or just a transit? If the latter, and the tool or the agent booked that connection, then you might have a case for no fee as your underlying itinerary was and is SEA-SCL. If you intended to stop in Dallas, then obviously that doesn't apply. If DFW is a stop and DFW-SCL is operating on your placeholder date but not on your later, desired date, then changing DFW to MIA would indeed be a voluntary routing change as well as a date change. If DFW-SCL were to be cancelled before your placeholder date, and they
had to route you SEA-MIA-SCL, then it would clearly be involuntary and there should be no change fee.
On our DONE4 last year, we were booked HND-kul-adl-AKL-ADL-DOH. When QR discontinued the ADL< >AKL, I did some creative re-routing: HND-syd-PER-DRW-SYD-DOH. At first, the AA RTW agent mentioned a $125 fee but when I pointed out that none of the chenges would have been necessary had it not been for the QR cancellation, she was happy to waive it.