Originally Posted by
tr3k
Ok, this isn't working out too well. My new check was delivered to the NPC (VA address) the very next day, June 22. Since then - nothing, new check not cashed, no updates.
My travel is on July 15. Today was the first day I could call and ask the customer service for help. So I did - according to the CS, if passport is being renewed by mail, I am not eligible to use a passport office in person. Customer service did charge me $60 extra to "expedite" but made no promises as to whether/when the passport will be processed. Their official line is - if NPC does not send me the passport by July 15, I will not be able to travel, no recourse.
Anyone dealt with this? Is this correct?
I have not dealt with that. But I recommend contacting your congresscritter's office - either your House Rep or one of your Senators - they will have suggestions and hopefully some ability to facilitate.