Has AS’ account locking and expiration policy changed?
In Oct 2022 the policy per FAQ was
Do my miles expire?
Mileage Plan miles do not expire
If miles don’t expire, does that mean my account will remain active indefinitely?
For account security purposes, we will continue to lock accounts that have been inactive for more than 2 years. If your account has been locked due to inactivity, call
Guest Care to verify your identity, and they’ll reactivate the account for you. All miles in the account will still be there for you to use.
(it is the
most recent successful capture in archive.org)
Today what remains is
Do my miles expire?
Mileage Plan miles do not expire
So do they no longer lock accounts? (that part was kind of confusing anyway, and if they deleted accounts after two years of locking, then that really IMHO contradicted the “Mileage Plan miles do not expire” statement.
That said, the T&C today have this:
https://www.alaskaair.com/content/mi...ct-mileage-exp
Account and mileage expiration
Mileage Plan miles do not have an expiration date and may remain in an active account indefinitely, provided that the Mileage Plan program has not been terminated pursuant to these conditions of membership. Activity in an account includes redeeming a Mileage Plan award or accruing mileage in the Alaska Airlines Mileage Plan program.
(Bolding added)
What is an active account? The T&C seem to not define it.
So… do they now have an unspecified requirement to maintain activity in the account every X months (years?) and if there is no such activity, the miles will be removed together with the account? It seems their definition of “mileage expiration” is that of programs like
ANA’s where each mile has a use-by date, and they are effectively saying that they don’t have
that kind of program?
(I am not worried about my own account, but I do maintain some family accounts that don’t see a ton of activity, so I guess I need to monitor that more closely now)