Originally Posted by
LupineChemist
The IB Emerald line is fantastic, actually. At least in Spanish (I'm assuming OP is Spanish or the very least speaks the language well as it was mentioned going home to Madrid)
So yeah, be sure you're not calling the general IB service line.
Yeah, I'm from Spain, and I have to agree the IB Emerald line is top of the line; it's insanely good, but rules are rules, I guess, and rerouting my flight while being within MCT draws the line. I will try a couple of more times. Not new to making 10-minute connections in MAD airport domestic>domestic due to delays.
I really appreciate everyone who contributed here, thank you.