Originally Posted by Goodmorning2U

I stayed at this property many years ago, back when it was a St. Regis.

It barely fit in the luxury market under St. Regis but is clearly not luxury under 1 Hotel.

One example, neither of their pools is usable in the winter months. They aren’t heated. It was really sad to see all the kids and guests lined up around the pools in Hawaii looking at them forlornly. They did have two hot tubs, which were delightful and packed. The ocean was significantly warmer than the pools and guests were swimming there.

There are not that many rooms here but the elevators have not been renovated and are extremely slow.

The wood oven pizza at lunch was very good and the service was lovely. There was only one other guest at the restaurant for lunch. The Hawaiian shave ice was $14(?), which would have been fine if high, had not the wait been so excessive. There was only one guest in front of me and it still took 15 minutes to get my order.

The rooms are small but beautiful and the views stunning. Again, everything felt very “one use” and then would need to be replaced. The carpet and all the fabrics are not the type that would do well with water and sand.

All of the beige fabric on the pool chairs is already very moldy and needs to be deep cleaned or replaced. Everything felt very disposable and temporary. I left the hotel feeling sorry for the owner of the property, worried they are going to lose money hand over fist.

If I had to guess, the management company over promised on revenue to get the contract and the property will be reflagged again in a few years.