FlyerTalk Forums - View Single Post - Sage of the lost bag, or how clueless does BA need to be?
Old Jan 6, 2004 | 8:24 pm
  #8  
Stefan Daystrom
 
Join Date: Aug 2001
Location: Los Angeles, CA, USA
Programs: AA Plat, BA, DL, Frontier, NWA, SWA, UA, HHonors Gold, Priority Club Plat, Choice Priv, BW, Diners
Posts: 1,554
Has BA got it out for ex-LAX fliers or something? (Although the original poster here wasn't flying ex-LAX on this trip, he does seem to be from LAX.)

I flew LAX-LHR-BRU on Dec 21-22. My flight arrived 45ish minutes early at LHR, and already had 75+ minutes per schedule for connect. But my bags didn't make it to BRU until many hours after my flight (long after I'd inquired with the baggage desk about it; that long in part because the next flight after mine had been cancelled), and so I had no change of clothes until the middle of the next morning (because they wouldn't deliver to my 45-minutes-from-BRU location late in the evening, and I didn't have any way to get back to BRU that evening). Nice way to get an impression of BA service on my first flight.

And I wasn't the only one this flight. The person 2 in front me at the baggage problems desk at BRU had flown the same LAX-LHR-BRU.

But wait, it gets better (meaning worse). On my flight back on Dec 31, on the LHR-LAX leg the guy who sat next to me told me that the very same problem had happened to him on Dec 19 on LAX-LHR-Vienna, and that that had also been his first flight with BA!

So, not counting the people I know from online (ie, here), both I and the only other BA flier I've ever talked to about baggage had their bags lost overnight on their very first BA flight!

(On the return flight I sneaked the bag I had checked the other direction on, and nobody cared what my cabin baggage weighed, nobody cared how many pieces I had, and so I can't tell you if they would have lost it in the other direction. I can tell you, however, that I do not particularly want BA to handle my baggage on any connecting flights in the future!!!)

Now, I understand, losing a bag overnight and losing it possibly permanently are two different things, but I suspect there may be some common BA dysfunctionality accounting for all of this...
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