Originally Posted by
DaveS
I am afraid all you can do is play the waiting game. You are wasting your time calling BA as they have no idea exactly where your bag is. It is indeed frustrating when just one bag turns up. That is no different to what happens at the carousel.
And a reminder, it is well worth having your name and home address on a covered label, in pockets and inside just in case the the tag gets torn off in the bags long journey.
Thanks - will do all of the above for Lisbon flight tomorrow. Second bag status has been changed to “out for delivery” now which is the first change in status since 26 June so I’m optimistic I’ll get it back, just not in time for Lisbon. I’ll be sending BA a legitimate claim form for this now five day and ongoing delay, but I’m managing my expectations re: what they’ll pay. American Express Platinum will be my second point of claim for anything BA won’t pay for.