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Thread: Hyatt Regency Irvine REVIEW - MASTER THREAD
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Old Jun 30, 2024 | 10:17 pm
  #240  
Kacee
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Originally Posted by zeva
Employees seemed uneducated with the benefits of the World of Hyatt program. When a family member used my Guest of Honor benefit, they were incorrectly informed they wouldn't have access to the lounge, as it was reserved for elite members only. Additionally, they were told there would be a $100 charge for checking out after 12 PM.
I hope you followed up with a manager, your concierge, or Hyatt consumer affairs about this.
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