Originally Posted by
FlyerJ
I believe YWG (and sadly most airports in WestJet’s network) now have check-in and gate agents contracted out to a third-party ground handler. They wear WA uniforms, but their ability to handle IRROPS is pretty limited. I believe YYC, YYZ, YEG and YVR are “real” WestJet employees.
Indeed, CSAs in cities like YWG, etc can check you in and board you but that seems to be the extent of their capabilities. I bet training them in more complex situations costs more money and if they quit, then all that time and expense in training them has been wasted.