Sorry in advance for the length of this thread but, it was a long saga. We were flying form Dallas Love to SMF with a connection in Denver, I have the companion pass so, my wife was flying as my companion. She needed to get off in Denver and Southwest told me I had to rebook it as two one way tickets ($50 more).which I did a few weeks in advance.

At the gate they announce that they need two volunteers and they will give $800 for a 3.5 hour delay. I go to volunteer and I am told because i have a companion I can't volunteer.

We board in Dallas and sit in a very hot airplane. We taxi out to the runway, We sit for awhile and now the temperature is unbearable. People start complaining loudly to the flight attendants and then, the pilot comes on and says that we have to return to the gate to have the AC looked at. We taxi back and sit in the hot plane for 20-30 minutes. Finally, the pilot tells it is being fixed and it shouldn't be too much longer as it is a small issue. The plane starts to cool down and then, the pilot, sounding annoyed says that dispatch has decided to swap our plane. We all deboard and stand around with no announcement at a new packed gate. Apparently, they pulled people off a plane bound for Houston and gave us their plane.

We board and wait and wait. We finally taxi to the runway where we wait until the pilot tells us we are have another mechanical issue and we have to return to the gate. We deplane again and wait some more. We finally get out and arrive in Denver over 4 hours late.

Needless, to say I miss my SMF flight which is the last flight out. I wait in the customer service line for 15 minutes before the agent comes our and tells the 6 of us waiting that her shift has ended and they won't hold her over. She tells us to go to the gate next door. I go over there and wait. A flight attendant comes up and tells the gate agent that she need a hotel voucher because she had to "Deadhead". He gives her one.

I explain what occurred to me and ask for a hotel voucher. He tells me he doesn't have any and when I ask what I am supposed to do he tells me where to find couches to sleep on. So, I spend the night at the airport and finally get home 8.5 hours late.

Imagine my dismay when after going through all this I receive an email from Southwest with a $100 voucher for my wife and I for a 4+hour delay. I think this is woefully inadequate considering what occurred especially since they violated their own "Customer Service Commitment" (https://www.transportation.gov/airco...vice-dashboard) by failing to give meal or hotel vouchers and I had to spend the night at the airport.

I think that since they offered $800 to volunteer that the same compensation should be offered for what I endured, Any thoughts or advice. Thanks