For the past two weeks I have been trying to book business class using points CLT-BUD/PRA-CLT or leaving from GSP or AVL also looked at flying in/out of VIE, MUC and some other routes. Doesn't matter the route, airline or date I continue to get the same response shown in the photos. I sent photos and videos to UA chat and they eventually told me that it looks like the "mileage requirement is yet to be updated and the current miles that should have been shown are only viewed on the popup message after you've selected the fare." Which is not what is happening if you look at the images.

Still going on two weeks after that exchange so I called today. (I am semi-flexible on dates and location but we usually fly the 6:30 LH flight out of CLT to MUC for 88K one way in business so that is our preference) . I tell her it is clearly a tech issue on the website or app (I have tried both and used Safari and Chrome). She puts me on hold and first tells me that the "system has been down for a while but all of the business class flights are booked" whatever that means. She then offers me a routing from CLT to SFO to AUK and eventually to BUD for over 500,000 miles. When I ask why she would offer me a flight literally around the world to get to Europe she says "that is the only thing available" which isn't true in the least.

Anyway, I am on hold to speak to someone else but just curious if anyone else is seeing this? I have no status but do have an Explorer card so I do see discounted rates. Sorry the images are so giant, I don't know how to fix that