Originally Posted by
Papa.Lima.Echo
Like no doubt many others, I agree that it SHOULD be an easy fix, but it relies on a series of activities occurring:
- staff being properly briefed
- staff actually understanding
- staff actually bothering
- some element of checking by management
- consequences for not following the process
It only takes one of the above failing in the chain for it to all fall apart.
And I think this is the main reason why it's so inconsistent. It's the old phrase, "What get's measured, gets managed". I suspect the gate staff are measured on the
time it takes for them to process the passengers through the gate, or some other measurement to the same effect. And Group 0 increases a delay to the end-to-end process, so gets in the way of the KPI that will see their backsides kicked.
It's just a theory, but suspect I'm not far off the mark.