Originally Posted by highexpectations

I am feeding it back to both GGL email and also Customer Relations via the claims/complaints page. I do it once I have boarded and copy the same text to both, so it is actually very quick and done before we depart.

Another point I made was that it should be explained to Ground staff the value of customers who feature within Group 0 i.e. GGL, GGLfl and Premier passengers, some of their most valuable and loyal customers.

I explained that I have had at least 5 bussing departures recently and it would be of no cost at all to BA, if the ground staff mentioned to the bus driver that Group 0 should be disembarked first. The bus driver could then put said customer(s) to front of bus, just behind rope/barrier. Then, when arrived at the aircraft and after checking that boarding can commence, driver walks back to the front of the bus, unstows the barrier, allowing the Group 0 passenger(s) to disembark and once they're on their way up the stairs, open the rear doors. It is such a simple and easy thing to do and again would add huge value and cost nothing to BA. But they don't train their staff in the value of these customers and what the point of Group 0 is.

I wish I could spend half a day with the ground team and show them how it should be done.