Originally Posted by
mfirst
small rant that I need to get out.....
an old close friend who I had not seen in sometime was staying here over the weekend
- I live on the Island and stay the night to catch-up
- need to Valet park
- $65 overnight charge (separate from al the other fees)
- despite waiting a little longer than I thought was reasonable for service and someone to get my car, they made it clear that they would also accept Vinmo for tips if I didnt have enough cash......
I guess being a HH Diamond also didnt mean much if I wasnt a real guest...... not even coffee in the lobby
ok, I feel better..... am I over reacting?
OMG - I was thinking about posting about the one negative of my recent stay there: the valet situation.
Frankly, I go to Maui a lot, and I pretty much never experience the haole treatment that I see written about on the web all the time. And I do try to tip on my valet parking, but I just don't always have cash (and no, I'm not going to Venmo, especially when paying that much).
I've also stayed at many other nice resorts on Maui and not had this treatment.
But these valets really had an attitude. Still, I almost never see it. But the Grand Wailea really needs to set a different tone there. If these guys (and yes, all men) really can't be more agreeable, then they shouldn't be tourist-facing. Sorry. But this was not befitting of a $1,000/night hotel with $65/night parking.
The rest of the staff at the hotel was pretty great. But the valets really left a bad taste in my mouth. Especially compared with the Andaz valets, who are incredibly nice and friendly - really strong group over there.