Originally Posted by
Steve M
There's no way for us to know the full story. I do find it hard to believe that someone would be kicked off a flight for misgendering a flight attendant unless it was intentional or malicious. I have to think there's more to the story than that. But, I do give kudos to the lady for not starting her video with "Don't fly United" and actually asking a question that others could perhaps help with. It seems that 90% of social media videos about a bad airline experience are the opposite on those two counts.
There absolutely needs to be a legal requirement for any carrier to file a preliminary report with DOT following any ejection or involuntary denied boarding. The passenger(s) and each crew member involved would provide a sworn summary of the interaction as they saw it, and be locatable in case of any need for further investigation. Such a policy would protect all parties involved, from passengers who may be subject to federal fines for their behavior to airlines who might be subject to a lawsuit.