Originally Posted by
KRSW
Where does this happen? I've never had online check-in show a room#. Most of the time when I stop by the front desk, they still have to make the keys, go through the normal processes of checking in, regardless of whether I did online check-in or not.
There are quite a number of Marriotts for which online checkin simply does not work. It may pretend to work, but it never gets to the point of actually completing the task. I don't know if this describes your situation, though.