Originally Posted by
pp2584
Have always struggled to get it to work on either my laptop or phone. A weird work around I found… if I open the app on my iPhone, click Menu-> Contact Us -> More contact options.
This then opens a web page within the app, if I login to my VS account through here the chat function then works. Have had to use this technique a couple of times when needing to change/upgrade flights when not convenient to telephone.
Unfortunately this didn't work for me. So I'm on hold...sometimes when I'm inpatient, I do call their UK line, and I do get quicker responses to their UK call center.