Staying at the Hampton Inn in San Diego Downtown. Woke up itchy and found a bed bug, placed it into a coffee cup and covered it, and brought it to the front desk, and took pictures. The bug bites are inflammed (especially on my neck and is quite obvious) and I have three bites. I booked three nights so I can check in early at 9AM and stay late until 5:30PM. Actually slept in the room only one night (last night).. The general manager at first was repeating "We have to have the room inspected before we can compensate you" and there may be some delays in getting my clothes washed. General manager told me he has lifetime diamond and this has never happened to him, and said I can call the Diamond Help Line. I phoned the Diamond Help Desk and the agent repeated "Hilton does not compensate members for this issue of bed bugs and other insects and it is up to the property to take care of this." At the end of the call I got the standard "Have a nice rest of your day" to which I told the agent was an inappropriate goodbye. She apologized but at the end of the call said it again before hanging up. I did not feel listened to or cared for.

After my call, the general manager found me in the breakfast area and told me that he will compensate me with 60,000 points (current rate for 1 night) and I will get my clothes back at 3PM, and that after the inspection, they may compensate me for the other 2 nights that I had reserved. The general manager said it is their policy to follow the procedures of having the room (and surrounding rooms) inspected because of social media telling viewers they can get free nights if they produce a bed bug. I was told that hotel rooms are just a commodity and that he has to protect the interests of the property. This is upsetting as I have visible bites and as luck would have it, found the bug under the mattress.

Hilton Corporate could have been more helpful in some way but they don't want to. It was explained to me that the hotels are individually owned and operated. They told me that the hotel did open up a case and they have 72 hours to come to some resolution. To me the right thing for the hotel to do would be to immediately and without any fuss, refund my stay or give me enough points for 3 nights (I prefer the latter).

I know I am venting, but would like to hear about other peoples experiences regarding bed bugs at Hilton properties.