Originally Posted by aeroplane380

This was us! We were booked onto the morning flight which was cancelled on Saturday. We rebooked onto the other Gatwick flight which was cancelled four and a half hours before departure. We were travelling with a baby so we deliberately booked business class to ensure we had enough room. We were downgraded to economy and could no longer sit next to each other, meaning we each had to struggle with the little one on our own. On top of this, our car was left at Gatwick, and we had to find a lift back home 50 miles at midnight, and get a lift back to Gatwick to recover the car today.

What made it even more annoying was the dismissive attitude of the staff at the check in desk in Palma. One employee didn't even listen that we had been booked onto another flight, and simply redirected us to the cancellation desk, and then when we finally found someone to help, we were told we would need to speak to someone from BA to answer our questions. Lo and behold, there were ZERO BA employees in the airport to question!