FlyerTalk Forums - View Single Post - Drop in customer service quaility
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Old Jun 24, 2024 | 11:42 am
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craigthemif
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Join Date: Aug 2011
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Why are you surprised? At some point during the last few years, Marriott started saying publicly that its "valued customers" are the hotel franchise owners and that Bonvoy members are the product Marriott provides to those hotel owner customers.
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