FlyerTalk Forums - View Single Post - Lifetime Emerald, or CX Diamond?
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Old Jun 21, 2024 | 7:03 am
  #78  
VE105
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5 Years on Site
 
Join Date: Aug 2020
Posts: 710
Originally Posted by CX HK
They have long resisted this, for whatever reason, and if they were to bring it back I felt like launching the new loyalty program would have been the time to do it.

I have wondered why CX does not want lifetime DM. Perhaps this is the only way to ensure the best quality of service for existing DM members?
I talked with some representatives from Membership & Loyalty at a Diamond event last month, I think from time to time they have some internal discussion but personally I strongly oppose the idea of creating lifetime DM. This lifetime thing will only induce a bunch of snobbish over-the-hill ex-loyal customers who now wouldn't fly with CX regularly but still yearn for all the frequent flyer benefits. Unless a lifetime member can introduce his offspring to the world of Cathay and help to "create" a future DM, I see no benefits from the airline's side to grant people this status.
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