Originally Posted by
Adam1222
As a complete oversimplification, if the flight time has changed more than 30 minutes or if the flight number has changed, you can change to any flight between those cities within two days of your original flight. Sometimes if the flight time changes less, you can make the same change.
This isn't completely correct. "Technically", the change must be 120 minutes or more. A flight number change is not a reason to allow a change. Many people will report that almost any time change allows for a free change. My guess is Delta has been a little lenient on this and the way things are going they will eventually close that loophole.
Schedule Change Guidelines (From Pro Delta)
When an advanced schedule change occurs, to advise the schedule change,
Delta sends an Advice of Schedule Change (ASC) message to the GDS. To qualify for a complimentary change due to a schedule change, the schedule change must meet at least one of the following guidelines:
- A delay of 120 minutes or more
- A change in the routing of a scheduled Delta flight which adds one or more stops to the original itinerary
- A change in equipment from Delta Mainline to Delta Connection carrier
- Any change that causes a misconnect
- If a flight cancels and no comparable or acceptable routing is available within 120 minutes
If the schedule change is not acceptable:- If the Schedule Change reaccommodation is not acceptable you may reaccommodate the customer as follows:
- The new flight may be rebook in the same O&D or alternates within a 100 Mile radius of the original flight
- The new flight may be rebooked in the same Cabin (Cabin to Cabin)
- Rebook the new flight in the same Class of Service if available
- For Main Cabin fares - If the same Class of Service is not available, rebook in the next available class of service, up to Y Class
- All other cabins – The new flight may be rebooked in the same Class of Service if available, or the next available class of service, same cabin
- The new flight may be rebooked two days before or two days after the original flight date (+/- 2 days)
- Reaccommodations must be on a DL-marketed and DL-operated flight or a DL-Connection flight
- If a DL-marketed and DL-operated flight or a DL-Connection flight is not available, contact Global Sales Support or Delta Reservations for assistance
- The ticket must be reissued as an even exchange and the customer must be contacted with the new flight information