Originally Posted by
moondog
I'm a little confused as to how you inferred
narvik thinks customer service from US airlines is somehow praiseworthy.
The way I read his post is that he feels, in places other than China, it is often more efficacious to deal directly with airlines. I agree with this idea, for the most part.
When it comes to booking flights in Europe nowadays it is better to deal with Trip.com, even E-Traveli via Chat etc. than with the Airline customer service. LH InTouch, BlueLink, TP Hellas are on a race to the bottom of whats possible.
If one followed the issues with Saudia and rebookings after flight the Seoul flight cancellations, that also seems to be the case for some of the MEA Airlines.
Back in the days, when I used to work for Hertz in the European Service Centre in Ireland, (mind you that was almost 20 years ago) we told Airline staff to deal with their issue once they are back in the USA...because back then, at least compared to Europe, Service/Customer seemed to be King....but I do not know how it is nowadays. I am out of the loop for ages so to speak.